Shipping policy

Shipping Policy

Thank you for shopping with The Avenue! We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services.

Order Processing Time

  • All orders are processed within 1-3 business days.
  • In case of delays due to unforeseen circumstances, we will notify you promptly.

Shipping Regions and Delivery Times

  • Domestic Shipping: Estimated delivery within 3-7 business days.
  • International Shipping: Estimated delivery within 7-21 business days, depending on the destination.
  • We partner with trusted carriers to ensure your package arrives safely and on time.

Shipping Rates

  • Enjoy free shipping on orders over 99 CAD(Canada only).
  • For orders below this amount, shipping costs will be calculated based on the rates provided by our shipping partners at checkout.

Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number to monitor your package's status in real time.

Customs and Duties

  • International orders may be subject to additional customs fees or import taxes, which are the responsibility of the buyer. Please check with your local customs office before placing an order.

Shipping Issues

  • If your package is delayed, damaged, or lost, please contact our customer support team, and we will assist you in resolving the issue.

Contact Us

For any questions or concerns, feel free to reach out: