Return and Exchange Policy

We hope you love your jewelry from The Avenue! We’re here to help ensure a smooth experience if you need assistance with your order.

If an item arrives with a quality issue, we’ll happily make it right. Here’s how to proceed:

Eligibility: We only accept returns for items with quality concerns if reported within 3 days of receiving them. Items should be in their original packaging and unworn.
Process: Simply email us at info@shoptheavenue.ca with your order details, a description, and a photo of the issue.
Resolution: Once verified, we’ll work with you on a replacement, repair, or refund option based on your preference.

We understand that sometimes a different style might catch your eye! Here’s how exchanges work:

Eligibility: Items are eligible for exchange within 14 days of delivery if they are in original, unworn condition.
How to Request: Reach out to us at info@shoptheavenue.ca with your order details and the item you’d like to exchange.
Shipping: Exchange shipping fees are covered by the customer, except in cases of quality concerns.

Our team is here to assist you at every step. Please feel free to reach out with any questions!